Frequently Asked Questions (FAQ)
How do filters work?
Filters allow you to narrow down your search based on your price range, favorite brands and sale items. Simply press the filter button on the search screen and set your preferences.
Why am I not able to choose more than one feature per category?
Donde Fashion helps shoppers find exactly what they are looking for, and our feature icons are exact and specific. If you’d like to browse multiple styles, follow your favorite brands and friends through the app!
How do I buy an item?
When you’re ready to purchase an item, simply click or tap the "BUY" button and follow the instructions! The item will be shipped to you directly from the retailer or brand.
I have a question about a product.
We wish we could help, but we don’t sell the products featured on Donde Fashion. Our goal is to help you find exactly what you’re looking for. If you have any questions about a particular product, please reach out to its retailer directly.
Why does your price not match the retailer’s current price?
We update our inventory multiple times on a daily basis, and it’s our top priority to ensure that all the products on Donde Fashion are the same as those of our featured retailers. We’re sorry if there was a discrepancy between the price you saw on Donde Fashion and the price on a retailer’s website. Please let us know, so that we can fix it in the future.
Are you able to match a retailer’s price for a specific item?
The great thing about Donde Fashion is that we help you find your dream look, but you’re actually purchasing directly from the retailer. That means we do not set or adjust prices.
Can I use a retailer’s coupon or promotion code when I shop through Donde?
Yes! When you decide to purchase an item, you’ll be directed to a checkout page. There will be option to use a coupon or gift card from the retailer. If you do not see this option, please let us know so that we can fix it in the future.
Does Donde Fashion sell these products directly?
Donde Fashion offers the best of both worlds! Enter your shipping and payment information once, and purchase directly from thousands of brands and retailers in just two clicks. Your item’s sale and shipment is processed directly by the retailer or brand. Individual return and exchange policies apply.
How do I add a product to my Wishlist?
Simply press on the heart button at the top right corner of the item’s photo, and it will automatically save to your Wishlist.
What are “Favorites”?
Favorites are items you save to your Wishlist to either buy later or to be notified when they go on sale.
What are “Sale Alerts”?
You will receive a notification when items you saved to your Wishlist go on sale.